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(Score: 1) by ticho on Monday February 17 2014, @05:24AM
The biggest difference, at least for me, is that any complaints and/or bug reports aren't going to be lost in gray corporate indifference, but dealt with (accepted/fixed or rejected) by community. It feels like coming from Windows world to some nice FOSS project with small, but responsive dev team.
Plus, you can always get involved with the fixing yourself!