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Apple To Refund Unauthorized In-App Purchases

posted by n1 on Thursday March 27 2014, @10:30PM   Printer-friendly
from the apples-making-lemonade dept.

sootman writes:

Apple has sent an email out to iTunes users informing them that if a child has made an unauthorized in-app purchase, the money may be refunded.

We've heard from some customers that it was too easy for their kids to make in-app purchases. As a result, we've improved controls for parents so they can better manage their children's purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases. Our records show that you made some in-app purchases, and if any of these were unauthorized purchases by a minor, you might be eligible for a refund from Apple.

They go on to describe a process where you can look at your purchase history and mark any that you'd like a refund on if they were made by minors. The program will run until April 15, 2015.

This comes as a result of an agreement between Apple and the FTC earlier this year.

 
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  • (Score: 0) by Anonymous Coward on Friday March 28 2014, @10:58AM

    by Anonymous Coward on Friday March 28 2014, @10:58AM (#22539)

    Apple has sent an email out to iTunes users informing them that if a child has made an unauthorized in-app purchase, the money may be refunded.

    I never got that email.

    We've heard from some customers that it was too easy for their kids to make in-app purchases. As a result, we've improved controls for parents

    Lie. They were sued and a federal judge agreed with this solution. They never did this until it was clear they were going to be sued. This was before the FTC was even involved.

    we are offering refunds in certain cases.

    Certain?

    you might be eligible for a refund from Apple.

    Might?

    From the settlement:

    Should Apple issue less than $32.5 million in refunds to consumers within the 12 months after the settlement becomes final, the company must remit the balance to the Commission.

    It is cheaper for Apple to write a big check to the Commission than the myriad of folks who deserve it. Vested interest to invoke the "certain" and "mights" above in order to save money?